ch-aap-prd-dal-app-03-p.sparkred.com:10280

Returns & Exchanges

Follow these simple steps to return or exchange your item(s):
How would you like to return your online purchase?
Return at Retail Store*
1—Find the Nearest Location
2—Bring Invoice & Item(s) to Store
If you wish to return or exchange any portion of your order, please bring the original invoice you received with your order, original form of payment used and a valid I.D. Orders placed with PayPal must be returned by mail.
3—Return or Exchange
If you are returning an item, your original form of payment will be refunded for the full amount you paid for the item, including taxes.
*Concession locations does not accept in-store returns.
Return by Mail
1—Complete Return Form
If you wish to return or exchange any portion of your order, please complete the Return Form and include it with your return shipment.
Don't have a Return Form?
Please click here to download one.
2—Authorize
Be sure to sign and date the Return Form. Exchanges will be processed as a new order.
*Your original form of payment will be refunded, and then charged for the replacement.
3—Repack Merchandise
Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.
4—Print Label & Ship
*Return package will need to be dropped off and scanned at your local post office. Please make sure to obtain a receipt.
Return your items to:

American Apparel (Carnaby) Limited
123 Curtain Road
London 
EC2A 3BX
United Kingdom

Toll Free 0800 630 0074

Our Policy
  • American Apparel offers full refunds for unworn, unwashed, undamaged, or defective merchandise within 45 days of the original purchase accompanied by a receipt and with any original tag(s) attached. All refunds will be made in the form of the original payment/card unless a gift card is requested. Requests to exchange merchandise received as a gift must be accompanied by a Gift Receipt.
  • For returns within the return period, your original form of payment will be refunded the price that you paid for the returned items, plus taxes, VAT, and the cost of our standard delivery option. In addition, returns can be made at our stores or, upon request, customers may obtain a return shipping label to cover the cost of return shipping.
  • Online orders returned in-store must be accompanied by the original invoice, original form of payment used, and a valid form of ID. All refunds will be made in the form of the original payment/card unless a gift card is requested. Orders placed with PayPal must be returned by mail.
  • Items purchased from any retail store cannot be returned to the Online Store.
  • Some pieces by American Apparel are sold with intentional imperfections. If you are not sure if your item is intentionally imperfect, please contact customer service.